Calling 911

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Calling 911

Emergency Calls

9-1-1 is the emergency number to use when you need prompt, urgent help from firefighters, paramedics or law enforcement.

Call 9-1-1 to report:

  • A fire 
  • A serious injury or medical condition 
  • A crime in progress or a serious crime has just occurred 
  • An event happens that poses or indicates an immediate threat to people or property (such as screaming or gunshots) 
  • A suspicious package 
  • The following types of threats: bomb, radiological, biological and chemical

When you call 9-1-1:

  • Calmly and clearly answer the dispatcher’s questions. You may be asked: 
    • What is the emergency? 
    • Who needs help? 
    • Where are you? This is especially important if you are calling from a cell phone. 
    • When did it happen? 
    • What is your name and phone number? 
    • Who is with you? 

  • Stay on the line until the 9-1-1 dispatcher says it is okay to hang up. 

  • Do not hang up if you dial 9-1-1 by accident. Tell the dispatcher your call was in error and that there is no emergency; otherwise, an officer may be sent to see if everything is okay.

When you’re on a cell phone:

Calls from a cell phone in Sacramento County may be routed to the California Highway Patrol, and may not display some information for the 9-1-1 call taker the way calls from a land line do. That can result in a response delay. If possible, use the following numbers instead of 9-1-1 when you make an emergency call from your cell phone:
  • Sacramento County Sheriff: 916-874-5111  (Use this number for events that occur in Sacramento County, but not in one of the following cities.) 
    • Citrus Heights Police Department: 916-726-3015
    • Elk Grove:  916-714-5111
    • Folsom Police Department: 916-985-7551  
    • Galt Police Department: 209-366-7020
    • Rancho Cordova Police Department: 916-362-5111
    • Sacramento Police Department: 916-732-0100

Non-Emergency Calls

Do not call 9-1-1 if there is no emergency.
If you need to report a problem to law enforcement, but there is no immediate danger, use the following phone numbers instead of 9-1-1.
  • Sacramento County Sheriff: 916-874-5115 (Use this number for events that occur in Sacramento County, but not in one of the following cities.) 
    • Citrus Heights Police Department: 916-727-5500 
    • Elk Grove: 916-714-5115
    • Folsom Police Department: 916-355-7231
    • Galt Police Department: 209-366-7000 
    • Rancho Cordova Police Department: 916-362-5115 
    • Sacramento Police Department: 916-264-5471